Acer 5515 laptop won't start

[odeho19]

My kid brought me her laptop (Acer 5515) that she says she bought in February of this year,(Against MY advice), and says that it won't start up. This is what I know about it:

I plug in the charger cord, open the top, and push the start button. The light turns on, the hard drive starts to spin, for a few seconds, and then it all shuts off. There is a power light that stays on, on the charger cord. She originally thought it could be the charger cord, but I don't think so, because the light on it stays on, and it doesn't warm up. Could be the battery, but it seems kind of new for that to be the issue. She "says" it was working fine, "until all of a sudden......" (Ugghhhh!!!!) I get the same results, whether the charger cord is plugged in or not.

I've gone to Acers' website, and the only recommendations that they had was to "reset" the unit, (which I did, to no avail), and that otherwise, the laptop might need to be serviced. Any thoughts would be appreciated. Thanks!

P.S. Here is a link to the laptops' product page for more technical information if that helps any:
http://us.acer.com/acer/productv.do?...CRC=1712703577

Also, I've read the article, http://www.hardwaresecrets.com/article/547, and although I'm certain this would help someone with a PC, (If they would have the technical knowledge to actually disassemble the internal workings of a PC, which most people don't), My issue is with a laptop, so this tutorial doesn't pertain to me. But it's nice to know it's there IF I ever need it! LOL

[Gabriel Torres]

Originally Posted by odeho19

Also, I've read the article, http://www.hardwaresecrets.com/article/547, and although I'm certain this would help someone with a PC, (If they would have the technical knowledge to actually disassemble the internal workings of a PC, which most people don't), My issue is with a laptop, so this tutorial doesn't pertain to me. But it's nice to know it's there IF I ever need it! LOL

The instruction on this tutorial also applies. Open the compartments below your laptop and remove the memories and clean them as described on the tutorial. Also remove the HDD to see if the laptop turns on without it installed. You need to remove the power cord AND the laptop battery before opening the lower compartments. If this doesn't solve your issue then you need to take your laptop to an authorized repair center, since the problem is not user fixable.

Cheers,
Gabriel Torres