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Old 08-13-2011, 08:54 AM   #1
freelancechild
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Question Toshiba Laptop startup problem

Hey, this is my first post, so I might not be so great at it.
I just got a Toshiba Satellite laptop for my birthday. I don't know what model it is (the person who gave it to me said that it was a 2010 model, not that that really helps), and I don't have the box or paperwork or anything.
When I turn it on, it brings up a black and white screen titled "Windows Error Recovery", with the following message "Windows failed to start. A recent hardware or software change might be the cause.
"If Windows files have been damaged or configured incorrectly, Startup Repair can help diagnose and fix the problem. If power was interrupted during startup, choose Start Windows Normally."
The two options listed below are "Launch Startup Repair (reccommended)" and "Start Windows Normally".
Neither of the options work. When I choose "Start Windows Normally", it just goes to a black screen. The other option brings up a window titled "Startip Repair". It claims that it is going to fix any problems found, and that it may take "several minutes". IT WAS LIKE THIS FOR 3 HOURS. Nothing happened except for the little blue pulsing progress bar.
What should I do?

Last edited by freelancechild; 08-13-2011 at 08:55 AM. Reason: omitted information
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Old 08-13-2011, 09:40 AM   #2
Gabriel Torres
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It is definitly a software issue, I would reinstall the OS. However, by doing that you will need the original installation CD of the laptop, which you probably don't have...
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Old 08-13-2011, 10:30 AM   #3
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Thanks. I might just be able to find it.
If I can't, though, are there any other options short of buying a new one (which isn't really an option anyway)?
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Old 08-14-2011, 07:47 AM   #4
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Yes, you can buy a copy of Windows 7 and install it, at least borrow one from a friend to see if installing a fresh copy of the OS will solve the issue.
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Old 08-16-2011, 03:18 PM   #5
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I ended up borrowing my dorm mate's OS copy, and reinstalling it. It worked.
Thanks.
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Old 08-17-2011, 09:50 AM   #6
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Nice. Thanks for posting that your problem has been solved!
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Old 01-04-2012, 10:06 PM   #7
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If you have no disk then how to repair
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Old 01-05-2012, 08:07 AM   #8
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You will have to either install an external optical drive (recommended) or remove the hard drive and install it on another computer that has an optical drive.
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Old 01-05-2012, 12:49 PM   #9
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Quote:
Originally Posted by Gabriel Torres View Post
...you will need the original installation CD of the laptop...
nope, hold the 0 (zero) key down while powering the laptop on. That launches the in-built recovery which is in a hidden partition on the HDD, although it's a bit late to chime in now, and by reinstalling the OS, you usually destroy the recovery partition.

0 is the key toshiba use. Other manufacturers have other keys and methods.
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Old 03-24-2013, 09:26 AM   #10
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hi.. i have a problem with my laptop same as freelancechild. if i reinstall the OS does my existing files will be deleted?
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