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Old 02-24-2012, 07:31 AM   #1
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Default Thermaltake Smart 730 W Power Supply Review

There has been a new article posted.

Title: Thermaltake Smart 730 W Power Supply Review
URL: http://www.hardwaresecrets.com/artic...ly-Review/1497

Here is a snippet:
"The Smart Series is a new entry-level power supply series from Thermaltake, with the standard 80 Plus certification. Coming to replace the old Purepower and TR2 "standard" series, this new series feat..."

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Old 03-09-2012, 09:55 AM   #2
Gabriel Torres
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I've just got this email from Thermaltake:

Quote:
I am contacting you in regards to the SMART 730W PSU review that you posted on 2/24 which discovered a huge mistake made on Thermaltake's part.

Since then, Thermaltake has already submitted proper samples to Ecos Consulting for proper testing and certification process. Without going into too much detail, Thermaltake takes full responsibility on this oversight in which we did not provide the samples for testing and validation and is working on new internal protocol to make sure this type of mistake does not occur again.

Thermaltake understands that this is a major oversight on our part as it can easily mislead consumers, but the fact is all Thermaltake SMART Series power supplies were designed with at least 80 PlusR Standard power efficiency (80 PlusR Bronze for SMART Series Modular power supplies).

Thermaltake is in no way trying to deceive customers or any organizations.

As you can see from the 80 PlusR certified list (http://www.plugloadsolutions.com/80P...rSupplies.aspx), there are 237 different companies that has one or more power supplies certified by Ecos Consulting. Out of those 237 companies, only 3 companies have 100 or more 80 PlusR certified power supply, and Thermaltake is one of these 3 companies. We are not trying to make excuse for our oversight, rather we are letting you and all of our customers know that Thermaltake stands behind the product and claims that we make as a company and we have no intention of trying to deceive our customers.

As stated, we have already started the certification process with Ecos Consulting and I will forward the testing result to you as soon as we receive the final testing results back from their testing and validating facility.

I would really appreciate it if you can make an update to the review so customer can learn about what is really going on here at Thermaltake.

If you need more information or have more questions, please don't hesitate to contact me.

Suddenly it cost us more than $1.3 million in USD. If you can quote us on above statement it would help.

It is all business Gabriel, don't burn our bridges and relationship with our
partners.
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Old 03-09-2012, 09:51 PM   #3
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At least thermaltake are doing the right thing.

My last thermaltake PSU (A TR2 Bronze 600W - the 600W version of http://www.hardwaresecrets.com/artic...ly-Review/1422 ) wasn't that good at all. Yes, it delivered over 600W in spec while being heated up by my load tester, but it's expensive, the secondary capacitors aren't good enough for my liking, the soldering was very sloppy, and the fan was too loud.
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